You have full edit rights inside your brokerage. Other brokerages on the platform are invisible to you.
Last updated: 2026-05-10
You're the person who keeps the brokerage running on Urbero — onboarding new buildings, configuring how the team gets notified, reviewing deals the agents are pushing, and making sure landlords get their reports.
This is the longest role guide because admins touch the most surfaces. Skim the section headers and come back to whatever's relevant.
You can edit anything tied to your brokerage:
You cannot see other brokerages' data. Even if a landlord works with two brokerages, you only see the buildings assigned to yours.
A few things are super-admin-only: the global rent-guidelines table (RGB orders, HCR caps), the platform-wide audit log, and the brokerage directory. You won't see those in your sidebar.
Open /dashboard. You'll land on the brokerage overview with 15+ tiles:
vacant pipeline, leases expiring soon, units awaiting photos, deals by
stage, agent rentals last 30 days, occupancy, vacancy loss, and more.
You can drag tiles into a different order, hide ones you don't care about, and the layout sticks across devices (we save it server-side). Click "Customize" inside any tile row to toggle individual tiles too.
Scan for red flags:
Open /deals. The Active tab shows every deal currently in flight by
stage: lead -> about-to-submit -> submitted -> approved -> leases-out
-> rented. Drag a card to move it forward.
When a deal is sitting on leases-out and the tenant has signed, click "Mark signed" on the card. This atomically:
Why this matters: it's the one place you finalize a deal correctly. If an agent tries to manually flip the unit status, the deal won't close cleanly. Always finalize from the deal card.
If a deal stalls — applicant ghosted, backed out, denied — drag it to the Closed lane and pick a reason. The exit reason shows up in the weekly digest so landlords understand the funnel.
Open /settings/notifications. The Activity digest card lets you
add or remove recipients for the weekly brokerage rollup (rentals last 7
days, new deals, status changes). Each recipient is independent — you
can have your COO on weekly and yourself on daily.
For landlord-side reports, open /landlords/[their landlord]/site.
The "Reports & weekly digest" card lets you toggle whether the landlord
gets a weekly digest, who the recipients are, and (for landlords with a
registered custom format like A&E or Ventura) which template renders.
You can also send a report immediately with "Send now".
/buildings, click + New building (top-right)./team/[agent] — building assignments grant
visibility; unit assignments grant edit rights. (See agent guide
for the distinction.)Open /settings/notifications -> Rules card.
Rules fire on unit status changes. A rule says: "when a unit goes from vacant to submitted, notify these recipients on these channels." The defaults are seeded the first time you open the page. Edit them:
Rules dispatch through the background job system; deliveries land in the bell icon (in-app), the recipient's email, or their phone (SMS).
When an agent tries to record a lease at a rent that exceeds the legal cap (Rent Guidelines Board order for stabilized units, HCR cap for rent-controlled, or the NYC Good Cause Eviction standard for covered free-market units), the system blocks the write and shows the cap.
You can override it from the unit detail page — click "Override rent" and provide the justification. The override writes a permanent row in the audit log so the trail survives.
This is the one place admins have power agents don't. Use it sparingly. Every override shows up in the platform compliance signal.
/team lists every member of your brokerage with their role and
assignments. Click a name to open their profile page:
Use the + Invite teammate button (top-right of /team) to add a new
agent or admin by email — they get a signed invite link valid for 14
days.
To offboard someone, click Offboard on their row. The confirmation dialog is intentional: their historical leases, comments, and audit trail stay; only future access is removed.
/admin/audit shows your brokerage's slice (not
every brokerage on the platform). Filter by action, entity, actor, or
date range.