1. Agreement to these terms
These Terms of Service are an agreement between you and Odd Pair Ventures LLC, the New York company that operates Urbero (“Urbero,” “we,” “us”). They govern access to and use of the Urbero platform at urbero.com and its subdomains, including the app, hosted listing pages, and related services (the “Service”). By creating an account or using the Service you agree to these terms. If you use the Service on behalf of a brokerage, landlord, or other organization (the “Customer”), you represent that you have authority to bind that organization, and “you” refers to it. Residents using the resident portal are covered by the separate Tenant Portal Terms, not this agreement.
2. The Service
Urbero is a rental-operations platform for New York City brokerages and landlords: inventory and lease management, tenant records, renewal and deal workflows, team collaboration, reporting, hosted listing pages, and a resident portal offered on the Customer’s behalf. We may improve, add, or remove features over time; we won’t materially reduce the core functionality of a paid plan during a paid period without notice.
3. Accounts
You must be at least 18 to use the Service. You are responsible for the accuracy of your account information, for keeping credentials confidential, and for all activity under your organization’s accounts. Notify us promptly at hello@urbero.com of any unauthorized access. We may suspend accounts that present a security risk.
4. Customer Data
“Customer Data” is everything you and your team enter or upload: buildings, units, leases and documents, tenant records, photos, messages, and the rest. As between you and Urbero, you own your Customer Data. You grant us the license needed to host, process, transmit, display, and back it up in order to provide and secure the Service, and to improve the Service using aggregated or de-identified data that does not identify any person or Customer.
You are responsible for your Customer Data: for having the legal right to collect and store it — including tenant personal information — and for its accuracy and lawful use. You will not enter data you have no right to hold. Where Customer Data includes personal information about tenants, we process it on your behalf and on your documented instructions, as described in our Privacy Policy; you are the party responsible for it under applicable privacy law.
5. Acceptable use
You agree not to: (a) use the Service in violation of law — including fair-housing, source-of-income, and real-estate licensing laws; (b) probe, scan, or test the vulnerability of the Service, or bypass its access controls; (c) upload malware or content that infringes others’ rights; (d) misrepresent your identity or affiliation; (e) scrape or bulk-extract data you don’t own, or resell access to the Service; (f) use the Service to send spam or unlawful communications; or (g) interfere with other customers’ use of the platform. We may suspend access immediately for a serious violation.
6. Third-party services and data
The Service interoperates with third-party services (sign-in, email, SMS, hosting, analytics — listed in the Privacy Policy) and incorporates public government data such as NYC housing records. Public-records data is presented as published by its source; we do not guarantee its accuracy or completeness. Compliance features — including rent-calculation and regulatory tools — are informational aids, not legal advice. You are responsible for your own legal and regulatory compliance, and for consulting counsel where it matters.
7. Plans, fees, and billing
Paid plans, their features, and current pricing are described at urbero.com/pricing or in an order agreed with us. New accounts may start with a free trial (currently 14 days, capped at 25 units); when a trial ends without an upgrade, the account becomes read-only until a plan is chosen — your data is not deleted. Subscriptions are billed monthly in advance. Where billing runs through the Service, payments are processed by a third-party payment processor (such as Stripe); we do not store full card numbers. Fees may change with at least 30 days’ notice, effective at your next billing cycle. You can cancel at any time by notifying us at hello@urbero.com; cancellation takes effect at the end of the then-current billing period, and amounts already paid are not refunded for partial periods except where the law requires otherwise. We may suspend the Service for accounts with overdue fees after reasonable notice.
8. Term and termination
These terms apply while you use the Service. You may stop at any time. We may suspend or terminate your access for material breach that goes uncured for 15 days after notice (or immediately for serious violations of Section 5 or nonpayment). Upon a termination request, you may ask us for an export of your Customer Data in a commonly used format, and we will provide one within 30 days of the request. Sections that by their nature survive (4, 9–13) survive termination.
9. Intellectual property
Urbero — the software, design, and everything that isn’t your Customer Data — belongs to Odd Pair Ventures LLC and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback or suggestions, we may use them without obligation.
10. Disclaimer of warranties
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that data — including public-records data — will be accurate or complete. Nothing in the Service is legal, financial, or compliance advice.
11. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility; and (b) Urbero’s total liability arising out of or relating to the Service is capped at the fees you paid us in the 12 months before the event giving rise to the claim (or $100 if you have paid no fees). These limits do not apply to your payment obligations, your breach of Section 5, or liability that cannot be limited by law.
12. Indemnification
You will defend and indemnify Urbero against third-party claims arising from your Customer Data, your use of the Service in violation of law or these terms, or your breach of Section 4 — including claims by tenants relating to data you entered. We will notify you promptly of any such claim and reasonably cooperate at your expense.
13. Governing law and venue
These terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in New York County, New York, and each party consents to personal jurisdiction there.
14. Changes to these terms
We may update these terms. For material changes we will give notice in the product or by email at least 15 days before they take effect; the “Last updated” date above always reflects the current version. Continued use after the effective date means the updated terms apply. If you do not agree to a change, stop using the Service and cancel before it takes effect.
15. Miscellaneous
These terms plus any order form are the entire agreement about the Service and supersede prior discussions. If a provision is unenforceable, the rest remain in effect. A failure to enforce is not a waiver. You may not assign these terms without our consent, except to a successor of your business; we may assign to an affiliate or successor. Neither party is liable for delay caused by events beyond its reasonable control. Notices to us go to hello@urbero.com.
16. Contact
Odd Pair Ventures LLC (operating as Urbero) · hello@urbero.com